Terms of service

Information prior to the contractual process

This website www.paramama.es is owned by PARAMAMÁ Y LACTANCIA S.L. with CIF B87106555 and fiscal address at C/DR.ROUX 91 (BARCELONA),

The General Contracting Conditions regulate the distance selling relationship between PARAMAMÁ Y LACTANCIA S.L. and the user or client, in accordance with the legal provisions, in particular, Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27, which modifies the text recast of the General Law for the Defense of consumers and Users, Organic Law 15/1999, of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on Retail Trade Management, and to Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.

PARAMAMÁ Y LACTANCIA S.L. reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through its website, by any legally admissible form and will be mandatory during the time they are published on the web and until they are validly modified by subsequent ones. However, PARAMAMÁ Y LACTANCIA S.L. reserves the right to apply, in certain cases, Particular Conditions of Contract in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.

The purpose of the website is the sale of maternity and baby clothing and accessories and childcare products.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal

As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. Likewise, you declare that you are of legal age and have the legal capacity to act necessary to access the websites of PARAMAMÁ Y LACTANCIA S.L. and hiring through them.

To purchase our products, you can go to the corresponding section of our online store.

To make the purchase online, you can register as a web user or make the purchase as a guest user without registering. You can access the corresponding section for registration on the website itself. In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, PARAMAMÁ Y LACTANCIA S.L. informs users that the personal data collected during the registration process and subsequent purchase will be entered into a file under their responsibility, in order to process said actions by the user and manage subsequent actions derived from them. Likewise, PARAMAMÁ Y LACTANCIA S.L. informs of the possibility of exercising the rights of access, rectification, cancellation and opposition by writing to the address C/DOCTOR ROUX 91 08017, BARCELONA (BARCELONA) or via email info@paramama.es.

Unless you notify us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have the consent to use them in order to build loyalty in the relationship between the parties.

The purchase process can be carried out as a guest without the need to register or, if you prefer, by identifying yourself with your username and password if you have created an account. These data will not be public.You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a client, not being able to transfer them to another. You can modify the registered information at any time, in your client area. In this same section you will have access to a history of your orders, your addresses, wish list, etc.

Once the purchase process is finished, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive confirmation within 24 hours of completing the order, contact PARAMAMÁ Y LACTANCIA S.L. on the customer service telephone number 936315964 or via email info@paramama.es.

All the contents of the website are in Spanish.

The customer, upon receiving the product at the delivery address provided, will receive an email with the invoice or copy of the order.

Offer and validity

In the case of a product on sale, it will always be indicated along with its essential characteristics, the offer price and its validity.

In compliance with current regulations PARAMAMÁ Y LACTANCIA S.L. offers information on all the items for sale, their characteristics and prices. However, PARAMAMÁ Y LACTANCIA S.L. reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time by the website will be governed by the General Conditions of Contract in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the mentioned products.

Essential product characteristics

The products offered in our online store include a photograph and its essential characteristics, this is the information obtained from the manufacturer. The color of the product, observable in the photograph is not binding. The same is identified in the characteristics.

Likewise, in the description or information of the garment you will have a size guide, which we recommend you review before placing the order.

Guarantees

PARAMAMÁ Y LACTANCIA S.L. has an after-sales service, the customer can go to any of its establishments (stores) of PARAMAMÁ Y LACTANCIA SL, or via email to info@paramama.es In case of doubt, you can contact to the customer service telephone number 936315964 or via email info@paramama.es.

Prices

All products indicate the sale price in Euros and include Value Added Tax (VAT).

www.paramama.es reserves the right to modify prices at any time.

Delivery of the order and delivery and transport costs

At paramama.es we offer different shipping options:

  • Shipments to Spain (Peninsula) 24-72 h: 5.00€. Free shipping from 100 euros of purchase.

  • Shipments to the Balearic Islands 48-72 h: €12.

  • Shipments to Portugal (peninsula) 48-72 h: €8.00

  • Shipments to Europe To: (GERMANY, FRANCE, MONACO) 15.00 €

  • Shipments to Europe B: (AUSTRIA, BELGIUM, ITALY, LUXEMBOURG, NETHERLANDS) €18.00

  • Shipments to Europe C: (DENMARK, SWITZERLAND, SLOVAKIA, SLOVENIA, LIECHTENSTEIN, POLAND, CZECH REPUBLIC, IRELAND) €22.00


  • NOTE: shipments outside the EEC are tax free, the corresponding taxes must be paid in the receiving country according to the legislation of each State

  • Free Shipping promotions only include free shipping according to the minimum order specified in Spain Peninsula. For the rest of shipments the rates do not vary.

To ship to the Canary Islands, Ceuta or Melilla, please write us an e-mail at info@paramama.es to manage the shipment and calculate the costs.

To ship outside the countries or regions specified above, write to us at info@paramama.es to consult.

The order will be sent to the address you indicated when making your purchase. The user will receive their order within 24 to 72 working hours in the case of national shipments to the Peninsula through a transport or courier company of recognized prestige. If you place an order before 12:00 p.m., your order will be processed the same day, as long as the product appears as available on the Portal. If your order is placed after 12:00 p.m., it will be processed the next business day, excluding Saturdays, Sundays or national holidays.

Delivery times to other areas may vary between 4 and 7 business days.


Delivery terms and conditions may be altered due to force majeure or calendar circumstances, such as strikes in the transport sector or the celebration of provincial, regional or national holidays. national.


If the customer wishes to send the product or products to a shipping address other than their own so that another person can receive the package, the customer must indicate this during the purchase process.

Payment methods and execution of the order

The customer may pay the amount of his order by choosing any of the following methods. During the purchase process you must indicate your choice:

  • VISA, MASTERCARD, AMEX, MAESTRO credit/debit card and UNION PAY CARD

All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard security technology SSL (Secure Sockets Layer). All the information you transmit to us travels encrypted through the network.

Furthermore, your credit card information is entered in a form on the www.paramama.es website and will be sent securely to Stripe, a payment platform that will store the data securely on your infrastructure. The Stripe payment platform is certified as a level 1 PCI service provider, the strictest level of certification.

Your data is not entered or registered on any PARAMAMÁ Y LACTANCIA S.L. server.

When paying with a VISA, MASTERCARD, AMEX, MAESTRO or UNION PAY credit/debit card, the following data will always be requested: the card number, the expiration date, and a Validation Code that coincides with the last three digits of the number printed in italics on the back of your VISA, MASTERCARD, AMERICAN EXPRESS, MAESTRO or UNION PAY card, thus offering more guarantees about the security of the transaction

This form of payment is valid only on the web.

When the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, its owner may demand the immediate cancellation of the charge. In such a case, the corresponding debit and repayment entries in the accounts of the supplier and the owner will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the return requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, that person will be obliged to PARAMAMÁ Y LACTANCIA SL to compensation for damages caused as a result of said cancellation.

  • PayPal

Allows you to send payments on the Internet in a safe and comfortable way. PayPal's network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information on PayPal. http://www.paypal.com.


Stock

The availability of the products offered by PARAMAMÁ Y LACTANCIA S.L. May vary based on customer demand. Although PARAMAMÁ Y LACTANCIA S.L. updates the stock periodically, the product requested by the customer could be out of stock at that time. In case of non-execution due to unavailability, PARAMAMÁ Y LACTANCIA S.L. As soon as it becomes aware of this situation, it will notify the client, by means of an email. The period of this communication will not exceed in any case the maximum term of 30 days. PARAMAMÁ Y LACTANCIA S.L. may give the double option of: supplying the customer without a price increase, a product with similar characteristics or of superior quality, or except for justified and demonstrable reasons by PARAMAMÁ Y LACTANCIA S.L. within this same period, pay the sums paid for the canceled order.

Right of withdrawal, returns and claims

The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons.

The exercise of the right of withdrawal must be made by means of notification through telephone communication at 936315964 or by sending an email to info@paramama.es.

According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, the supplies of services or goods made according to the consumer's specifications or clearly personalized, or that, by their nature, cannot be returned or may deteriorate, are exempt from withdrawal.

Items that were purchased within the framework of a free gift or 2×1 promotion must be returned with the corresponding gift or extra product.We ask you to keep the products as far as possible in the state in which you received them and with their respective labels

The return

The customer must return or deliver the product directly to PARAMAMÁ Y LACTANCIA SL, at the address SHOP PARAMAMÁ, RAMBLA DE CATALUNYA 88, 08008 BARCELONA (BARCELONA), without any undue delay, and in any case within a period maximum of fourteen calendar days from the date on which the right of withdrawal from the contract is formalized. The term will be understood to have been met if the customer returns the product before the end of the term.

The customer will bear the return shipping costs.

In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid transport problems, please ensure that the package is properly protected and sealed. Once received, we will check its status. As soon as we verify that both the item(s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.

Payment refund

The reimbursement of the amounts received by the client will be made using the same means of payment used by the client, as long as the contrary has not been arranged.

PARAMAMÁ Y LACTANCIA S.L. You can withhold the refund until you have received the product, reason for withdrawal.

In the event that you have requested a return and 14 calendar days have elapsed since said request and we have not received the original items, the return request will be cancelled.

Return of the defective product or with defects.

In the event that the product is not in good condition and the causes attributable to it are not a consequence of the customer, the customer will have the right to return the product, informing PARAMAMÁ Y LACTANCIA S.L. of the reason for return through any of the means provided in these contracting conditions, and at no cost to the customer. This return due to a defect or poor condition of the product will not be considered a right of withdrawal.

PARAMAMÁ Y LACTANCIA S.L. undertakes to bear the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.

If the client wishes to file a claim, the establishment of PARAMAMÁ Y LACTANCIA S.L. is located at C/DOCTOR ROUX 91 08017, BARCELONA (BARCELONA) or via email info@paramama.es.

Jurisdiction

Furthermore, PARAMAMÁ Y LACTANCIA S.L. reserves the right to present the civil or criminal actions it deems appropriate for the improper use of its website and content or for the breach of these conditions.

The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. PARAMAMÁ Y LACTANCIA S.L. is domiciled in BARCELONA, Spain.

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International delivery

Check our shipping policy.

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